It’s important for customers to know that your company will always be there for them. However, it’s impossible to sit by your phones around the clock. Considering that, you might be thinking about purchasing answering services for your business. It makes sense to want to find an answering service your company will be satisfied with. Here are five things to look for in a business answering service.
- Excellent Customer Service
It’s difficult for a business to succeed without offering excellent customer service. Therefore, it’s a good idea to find an answering service that doesn’t rely exclusively on scripts. Heavily scripted calls eliminate two essential components of quality customer service which are empathy and emotion. Also, it’s easy for most people to tell when someone on the other line is reading off a script. Instead, it’s best to find a professional answering service that utilizes empathy to make customers feel cared for. - Around the Clock Availability
Customers will sometimes have questions or concerns during non business hours. When this happens, your customers will understandably need help. Considering that, they’re most likely going to contact your business by using their mobile phone. In fact, research shows that 91% of U.S. citizens have their mobile phone within reach at all times. Therefore, it’s a good idea to find a business answering service offering 24 hour availability. This means that your customers will always have someone to speak with. - Customized Answering Schedules
Business owners understand that their respective schedules change, often at a fast pace. With that in mind, you’ll want to find answering services for your business offering customized schedules. Unfortunately, certain answering services will only take calls at certain times. If you want to change your answering schedule, it might end up being a complicated process. Considering that, you won’t have this problem after finding a company offering customized answering dates and times. - Bilingual Communication Options
Throughout the nation, many companies are realizing the importance of bilingual communication. Without this, you might have a difficult time helping Spanish speaking customers. Fortunately, it’s easy to find answering services for your business offering English and Spanish speaking operators. This allows you to rest assured that both your English and Spanish speaking customers are taken care of. - Order Processing
In order for a company to thrive, it needs to sell products or services. Unfortunately, you might be missing out on these sales by implementing a standard voicemail. If you want your customers to place orders around the clock, you’ll need a business answering service. Certain answering services for your business will be able to process orders even when you’re not in the office.
In closing, it’s a good idea to find the perfect business answering service. You might think that a standard voicemail will keep customers happy. However, research shows that 80% of people will hang up on a company after hearing a voicemail greeting. To solve this problem, it’s wise to consider hiring answering services for your business. However, not all answering services are created equal. Considering that, it’s a good idea to find an answering service that’s able to offer the previously mentioned benefits. In turn, you’ll be able to focus on other important aspects of your company while knowing your company will never miss a call again.
