Your business is only as good as the technology you use to uphold it. When you lag behind on the latest software and day-to-day tools, you risk putting everything from your employee’s security to your customer service at risk. Helpdesk ticketing system software, for starters, is considered one of the most useful resources any small or large business can have in its arsenal. It boosts productivity, increases accuracy and reduces the human margin for error by a major amount. You’ll save money and time by using the best ticketing tools at your disposal, rather than attempting to rough it and ending up with more problems on your hand than you need.
When you have e-mails to answer and only a limited amount of time to do everything else, you’ll want software that will save you as many precious minutes as possible. Studies have shown e-mails can take up to 30% of the work week in the United States — a 2010 survey saw people who took two weeks to respond to an e-mail, or didn’t respond at all, were widely considered to be less reliable than those who were quicker to reply. Response time isn’t only for e-mails, however, and calls have just as much of a reputation to maintain.
Did you know Americans will spend a collective 900 million hours on hold every year? A single person will have spent a full 43 days over the course of their life on hold. This is a common point of contention for businesses, employees and customers alike. The best customer helpdesk is not just one that assists customers properly, but one that does so in a timely fashion. Bolstered productivity can be more easily obtained through cultivating a more efficient and stable atmosphere among your employees.
Employee turnover is one of the most expensive drains on any business in any industry. The cost it takes to seek out, hire and train an employee is often more expensive than maintaining the same employee over an extended period of time. The average cost of replacing an employee that makes less than $50,000 per year is nearly 20% of that salary, with the average workplace manager spending up to 40% of their time attempting to mediate and resolve conflicts between employees.
Good customer service can make or break a business model. This is more easily obtained with the support of good resources, such as helpdesk ticketing system software, that speed up the process without sacrificing quality. Over 70% of actively engaged employees believe they can have a better impact on customer service, according to a recent survey, and a 2013 Gallup study saw a majority 70% of American respondents feeling actively disengaged at their job.
Creating A More Efficient Business
How can the best process management software or helpdesk ticketing system software create a better work environment? The most obvious benefit is how work ticket software takes noticeable strain off of employees, reducing their margin for error and their employers’ need to correct or mediate conflicts. This promotes a more harmonious environment as well as a more positive customer service experience, saving time and money many months down the line. An estimated 122 business-related e-mails were sent as well as received daily back in 2015. How can you make sure you’re creating, rather than hindering, your own progress?