Customer service begins before your customers are even in store; that’s why proper phone etiquette is crucial for a thriving business. As your business grows however, you may need to hire employees to exclusively deal with phone calls. Every missed phone call, long hold time, and disgruntled customer that hung up are missed opportunities to attract their business. Telephone answering services may provide a much needed answer to your telephone problems.
The Importance of Prompt Answering Service
Statistics show that 72% of customers who cannot get through on the phone will not record a voicemail message and 69% of clients will not call back. The longer your customers are on hold, the greater the likelihood that they will take their business elsewhere; Of 2,500 customers asked, around 60% thought that one minute was too long to be on hold. Today’s fast-pace world demands shorter wait times, as 32.3 % of customers believe that customer service departments should answer immediately with no hold time. Customers demand to be treated like they are your top priority; customers who aren’t treated well on the phone line will not feel prioritized by your business.
Professional Telephone Answering Services
A professional phone answering service can efficiently handle customer calls with proper tone and etiquette; resulting in a higher customer satisfaction. A 24 hour live answering service allows you to work at the customer’s convenience, giving your business an edge over the competition. Automated answering services are available to answer commonly asked questions such as hours of operation, directions, or store policies, all while giving customers the option of speaking to a live representative. No matter what approach your business takes to customer satisfaction, hiring the right telephone answering service can save your business time–which means more money for your business.
