Technology has changed the way we communicate. Not only do the majority of consumers prefer communicating via text, email, or social media, but they also expect immediacy. When you apply this to a business setting, it means that to fully satisfy your consumer, you need to be available at all times. If you are in…
Category: Answering service pricing
Pros and Cons of Phone Answering Services for Businesses
Any company can tell you that customer service — good customer service — is the key to success. However, one of the customer service areas that require more attention are telephone representatives. Almost 80% of consumers prefer to speak with customer service over the phone, and for many that’s a direct impression of your company…
